Frequently asked Questions
- 1 How do I unsubscribe from receiving your emails?
Simply click the ‘Unsubscribe’ link at the bottom of our emails and you will no longer receive them.
Paying subscribers will still continue to receive receipts for any payments. Unfortunately, it is not possible to unsubscribe from these types of emails. How do I change the email or password associated with my account?
- 2 How do I change the email or password associated with my account?
You can change your email or password on your Account page here.
- 3 Can I cancel anytime?
Absolutely. We don’t try to hide the cancel button from our members. Cancel any time on your Account page. You will still have access to our website until your account becomes inactive at the end of the period you already paid for, and you’re welcome to come back any time.
- 4 Can I get a refund for my purchase?
We unfortunately are not able to offer prorated refunds at this time. We invite you to try the service for free for 7 days with our “Free Trial” option to experience the functionality.
- 5 Can I switch subscription cycles?
Monthly subscribers can upgrade to annual subscriptions. Unfortunately, you cannot go down in subscription length at this time. All upgrades can be made here.
- 6 Will my subscription automatically renew?
Since we are a subscription service, all options will automatically renew. You may cancel at any time on your account page. You will still have access to our website through the period you paid for, and you’re welcome to come back anytime.
If you are subscribed to our annual plan, we will send you an email 2 weeks before auto-renewing just in case you want to make any changes.
- 7 How do I change my payment info?
If you need to update your payment information with a new card number, expiration date, etc., you can do so from your account page.
- 8 How do I find my next billing date?
All your payment information can be found on your Account page, which includes your last payment date and amount, as well as your next payment date.
- 9 Is there a Recipes and Diets mobile app?
We don’t have a mobile app but our website is totally responsive to mobile devices.